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19 Apr

Verify, one of the UK government’s flagship digital programmes, set out with the best of intentions.

This parallel access undermines the current business case and risks creating confusion for service users.” Far from helping improve the user experience of online services, Verify’s failure to provide trusted identity assurance across government services has resulted in the fragmentation of the user experience – the very opposite of what it originally set out to achieve.Verify formally entered live service in May 2016, having appeared as a beta service in October 2014.By the time of its live implementation, Verify was nearly four years behind schedule and working with just 12 services.Verify’s lack of support for anything other than basic citizen authentication - a small subset of known user needs for online services - means it offers no clear transition path from what is already in place.It’s worth remembering that what we refer to as “Verify” is at least two things: an online identity assurance framework that establishes trust across private and public sectors; and the physical platform built by the Government Digital Service (GDS).